Customer Relationships

As a salesperson, it is important to be aware of the risks that buyers face when purchasing a property. In this video, we discuss some of the best practices you can implement in order to reduce the risk for your buyers.

Sales are all about relationships. To be successful, you need to be able to build trust and rapport with your potential customers. And one of the best ways to do that is by reading other people.

Have you ever noticed that some people jump to quick conclusions, don’t like to get bogged down with details, and like to take the 30,000-foot view of issues? Or that others prioritize making and keeping friends? Or that still others just don’t like change and conflict, and want to avoid making decisions?
Have you ever noticed that there are some people who want all the details before they act? That they may even suffer from “paralysis of analysis”?

How do you help salespeople, who may be underpforming, to instill a mindset of abundance and growth? Here are five steps we follow.

Mike Montague interviews Robin Rosenberg on How to Succeed at Living in Their World.

The global pandemic forced the buyer/seller relationship online, dramatically accelerating a trend toward digitization of the buying process that was already in place.

There is clearly a limited supply of raw materials and finished goods around the world at the moment.

Keeping a client is typically ten times cheaper and easier than finding a new one. Here are five powerful behaviors you can build into your account plan to support better, more profitable, and more loyal business relationships.

The best negotiators always start negotiation by negotiating with themselves. One of the communication tools that will help you better understand yourself and how others communicate with you is called DISC.

Mike Montague interviews John Rulin, author of Giftology: The art and science of using gifts to cut through the noise, increase referrals, and strengthen retention, on How to Succeed at Giftology.